Simple Solution to Have Your Hotel at Full Occupancy
By: Denise Posted on Tue, 08-05-2018
Are you still trying to reduce prices in order to have more customers? It’s a common idea that reducing rates leads to more sales. However, this strategy ignores the fact that prices aren’t the most important factor in determining the sales of your service.
If you want your hotel fully occupied, one of the most efficient solutions is to add greater value to your service. But how do you add value?
Think About What Your Customers Are Looking for:
It is important for you remember what your customers are looking for in your services. Make sure that your customers are feeling valued and comfortable during their experience while receiving your services. Value can be added by offering your customers related necessary services. This will play a vital role in ensuring that your customer is loyal to your brand the same way as you are loyal to your services.
Furthermore, it is important for you to understand the increasing power of the internet in the 21st century marketplace. An online booking system is a must in the current day and age for the industry. Providing your customers with personalized applications for your hotels is another way of adding value to the customers experience with you.
Speak in Your Customers’ Languages:
If you are using English to communicate with your customers, or sharing information of your hotel in English, that’s fine. But you can do much better to serve your customers. If you provide your services to your customers in their own local language, it will act as a major competitive edge for you in the market. People would feel more comfortable if you can market your hotel in their own local language.
So it is highly recommended for you to have your website, marketing materials, Apps, Videos etc. translated, you will see the magic of languages very soon.
Always Provide Fast and Accurate Response to Queries:
No one would enjoy services where they receive late and inaccurate customer support. Whether your customers are just staying for a very short time or staying long-term at your hotel, you should always do your best to make them feel like you are always there and ready to serve them in any form upon request.
In the world of marketing, it is important to provide your customers with added value to your services. There are many ways to add value to your services. Catering to various multi-cultural demographics and linguistic groups via the use of localization and translation is just one of them. One should take care to localize services in such a way so as to attract maximum customers from all walks of life—irrespective of cultural, social or linguistic background.
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