Customer
Mars Translation helps you to provide self-service support 24/7 that will increase customer satisfaction.
Troubleshooting and Maintenance
- What is Mars Translation?
- What is the translation process?
- How many languages do you cover for translation?
- How many industries you cover?
- How do I delete my mars translation account?
- What web browsers can I access for Mars Translation from?
- Why I cannot upload files for translation?
- What if an order form is not working as required?
- Why is my credit card not being accepted?
About Mars Translation
Receiving your Translation
Placing an Order
- When will my translation task be claimed?
- What if I have an urgent translation order?
- Do you provide certified translations?
- Will I have to pay extra for proofreading services?
- How long will the translation process take?
- Can I cancel my order once it has been placed?
- Will I be able to communicate with my translators during the process?
- Can I upload more than one file in a single order?
- What types of file formats can I upload?
- How do I place an order?
Pricing
Payment
- What are Mars credits and how can I purchase them?
- What are bundle offers?
- How can I get a discount?
- What payment options do you support?
- What is the difference between a standard and a professional package?
- Can I pay after the translation is done?
- How do I download a receipt or invoice for my order?
- How to download order invoice?
- What is the payment method?
