Troubleshooting and Maintenance

• What is Mars Translation?
• What is the translation process?
• How many languages do you cover for translation?
• How many industries you cover?
• How do I delete my mars translation account?
• What web browsers can I access for Mars Translation from?
• Why I cannot upload files for translation?
• What if an order form is not working as required?
• Why is my credit card not being accepted?

  About Mars Translation

• Can I send videos for translation?
• Do you offer website translation/localization services?
• Do you offer industry expert translation?
• Will I receive a certificate of translation?
• What kind of services do you offer?
• What languages do you translate?
• Why should I choose Mars Translation?

  Receiving your Translation

• Will my file stay confidential after I have received my translation?
• Can I reject the translation if it is not satisfactory?
• Can I ask for corrections and edits if I am not satisfied with the final translation?
• Can I re-use the same translator if I appreciate the job he has done?

  Placing an Order

• When will my translation task be claimed?
• What if I have an urgent translation order?
• Do you provide certified translations?
• Will I have to pay extra for proofreading services?
• How long will the translation process take?
• Can I cancel my order once it has been placed?
• Will I be able to communicate with my translators during the process?
• Can I upload more than one file in a single order?
• What types of file formats can I upload?
• How do I place an order?

  Pricing

• What are the different translation packages that Mars Translation offers?
• What is the difference between a standard and a professional package?
• What are bundle offers?
• How can I get a discount?
• How to get a quote for translation?

  Payment

• What are Mars credits and how can I purchase them?
• What are bundle offers?
• How can I get a discount?
• What payment options do you support?
• What is the difference between a standard and a professional package?
• Can I pay after the translation is done?
• How do I download a receipt or invoice for my order?
• How to download order invoice?
• What is the payment method?