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Translator Support

MarsTranslation provides self-service support 24/7 that helps solve all your queries.

Getting Started

Who can join as a translator?
Do I have to go to the office?

Certification and Growth Process

How Can I Get Certified?
How and when will I be promoted to the next translator level?
What are the translator levels?
How long does it take to get exam results?

Projects Assignment

When will I get a translation project?
How can I get more translation projects?
Where can I find my translation projects?
How can I keep track of my projects?
What is the cancel task policy for Translator?
How can a proofreader raise a dispute?
How to find tasks?
How to claim a task?
How to finish a task in the online editor?
How to do self QA in the online editor?
How to submit a task?
Why is my task rejected?
How to work on an offline task?

Profile Building

How can I add multiple languages to my profile?
How to add work experience and certifications?
What if the client didn’t get satisfied?
How can I change my display name in my profile?
How to enable public profile?

Payment Query

How and when will I get my payment?
What fees do I pay to MarsTranslation?
How Can Translators Withdraw Payment?

Don’t Have Your Question

If I have a question that is not mentioned here, then how can I get an answer?

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Mars Translation is an ISO-certified translation services provider that helps the world's leading brands transform their content in 230+ languages. Get Localization, Interpretation, Proofreading and more.

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