Why Do Hospitals need an IVR System?
By: Arooj Fatima
Are you facing difficulties in managing patient traffic? Has answering clients’ phone call become a constant challenge? Is your hospital going into loss because you just cannot handle all confusion? If any of it is true then installing IVR is the right choice for you!
IVR is being implied by all leading medical institutions of the world. If you want to know about the IVR facility of a specific region or country, make use of Online Arabic Translation Services such as Arabic Interactive Voice Response (IVR) Translation for Saudi Arabia.
What is IVR?
IVR stands for Interactive Voice Response – this is an automatic phone system which allows a computer to interact with callers via voice recognition or by input of tones or codes through a keypad. The computer gives directions to the caller for reaching his/her desired information or connects them with the appropriate person who can resolve their issue.
For example, you call a hospital to know about the timings for getting a dental check up. IVR may directly give you the information after you press a few buttons or forward your call directly to the extension in the dental department.
A person at the reception of a large medical organization may not acknowledge the required information or leave you hanging on the phone for a while. IVR saves time and prevents disappointment by connecting you to the right person or promptly offers computerized answers fed into the system.
IVR is an ideal tool for dealing with foreign patients as well. You can provide the service in different languages with the help of Global Translation Services, instead of hiring exclusive staff who may qualify to deal with people of individual nationalities. To effectively communicate with Arabic patients, you will use professional Arabic Interactive Voice Response (IVR) Translation.
IVR is known to have replaced or improved multiple functions in a hospital. As all information is mechanized, you can say goodbye to human error and verbal miscommunication. People can easily obtain test results and avoid possible embarrassment of interacting with a real person; IVR enhances privacy and comfort for many patients.
Many psychiatrists use IVR for treating mentally disturbed or depressed people. This way they do not have to personally meet with patients and can help them anywhere or anytime. It is also widely used in clinical trials for data collection; patients can record their feedback and access guidelines from home.
Many people have a habit of calling doctors repeatedly over trivial matters; IVR helps filter unnecessary calls by providing recorded messages as solutions.
IVR system can be set up to provide automatic reminders to patients for appointments and decrease no-shows. It can also be used for advertising new technologies or promotions that are going on in your hospital. It is an effective option for billing and payments since stealth or fraud are unlikely to occur in computerized systems.
If you want to get treatment at an overseas hospital, you can get their IVR information converted to your language through Translator Services; for example you will require Arabic Medical and Healthcare Translation Services for a medical institution in Saudi Arabia.